At exactly 1 AM, September 29, 2009, the Mediacom Cable TV signal in Brookings, South Dakota was cut off. It has been over an hour already since the interruption and the signal hasn’t been restored yet!
Is there at least one official from Mediacom who is monitoring this issue right now? This is just unbelievable! This problem has to be addressed immediately. Even if it is early in the morning, customers have the right to demand what they have paid for. Mediacom technicians should have armed themselves with an alarm device that would automatically buzz whenever signal problems arise. That way they could fix the problem as soon as possible.
And where are the technicians right now? Most likely they are sleeping and snoring.
This is what the Brookings Mediacom cable TV calls “best service.” Duh!
If maintenance was done, there should be a prior notice to inform the subscribers of what really was happening. Or if possible a message on screen that warns the upcoming interruption and not just cut the signal right then and there!
You cannot just cut the signal when someone is watching something important that time without warning, can you. Is that good service?
Dear Ignorant,
At 1 AM is typically when maintenances occur to repair or upgrade the system. If this wasn’t done the system would fall apart. 1 am is the subjective time frame as most consumers are in bed sleeping and therefore impact of the maintenance is greatly reduced. Do you have any better ideas?